Terms and Conditions

Welcome to Sleepmamas! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website, you accept these terms and conditions in full. Please read them carefully.

1. General Information

1.1. Company Details: Sleepmamas operates as an online store selling pregnancy pillows and related products. For any inquiries, you can contact us at shreeramenterpriseofficial@gmail.com.

1.2. Eligibility: By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or guardian.

1.3. Modifications: Sleepmamas reserves the right to update or modify these terms and conditions at any time without prior notice. Continued use of the website indicates your acceptance of the updated terms.

2. Products and Services

2.1. Product Description: We strive to provide accurate descriptions and images of our products. However, slight variations in colour, size, or design may occur.

2.2. Availability: All products are subject to availability. We reserve the right to discontinue any product without prior notice.

2.3. Custom Orders: Customised orders are final and non-refundable once the production process begins.

3. Pricing and Payment

3.1. Pricing: All prices displayed on the website are in rupees and include applicable taxes unless stated otherwise. Shipping charges will be calculated at checkout.

3.2. Payment Methods: We accept payment methods like credit cards, debit cards, UPI, and other online payment options.

3.3. Order Confirmation: Your order is confirmed only after we have received payment and you receive an email confirmation from us.

3.4. Fraud Prevention: We reserve the right to cancel any order that we suspect may be fraudulent or violate our terms and conditions.

4. Shipping and Delivery

4.1. Shipping Policy: We currently ship within India. Estimated delivery times and shipping fees are provided during checkout.

4.2. Delays: Sleepmamas is not responsible for delays caused by carriers, customs, or other unforeseen circumstances.

4.3. Risk of Loss: Once the product is handed over to the shipping carrier, the risk of loss or damage passes to the customer.

5. Returns and Exchange Policy

5.1. Exchange: If your product arrives damaged, we are happy to offer an exchange. Please notify us within 7 days of delivery by reaching out to our support team. Kindly include details of the damage, along with photos or videos, to help us assist you quickly and efficiently.

5.2. Returns or Refunds: Due to the personal nature of our product and to maintain the highest level of hygiene for expecting mothers, we do not accept returns or provide refunds once the product has been delivered. This policy is in place to ensure that every pillow we deliver is new, untouched, and safe for you and your baby.

5.3. Unboxing Video Encouraged: To help us verify the condition of your product upon arrival, we kindly encourage all our valued customers to record a video during the unboxing of your parcel. This will be immensely helpful in the unlikely event of any issues.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Sleepmamas and is protected by copyright and trademark laws. Unauthorized use of our intellectual property is strictly prohibited.

7. Limitation of Liability

Sleepmamas is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

We are not responsible for any injuries or damages resulting from the misuse of our products.

8. Governing Law

These terms and conditions are governed by the laws of Bengaluru, India. Any disputes shall be resolved in the courts of Bengaluru, Karnataka, India.

9. Contact Information

For questions or concerns regarding these terms and conditions, please contact us:

Email: shreeramenterpriseofficial@gmail.com